MCPL Launches Express Service

On Wednesday, February 24, Mid-Continent Public Library launched “Express Service”', allowing customers to independently browse and pick up items inside its branches, services that were previously unavailable due to COVID safety restrictions. Customers, who must continue to wear a mask over their nose and mouth at all times inside MCPL locations, are now able to do the following:

* Independent Browsing: Customers may select items from the shelves on their own and check them out using the self-check kiosks at the front of their branch.

* Technology Services: Public computers, fax machines, printers, and copiers are available for use.

* Pick-Up of Materials: Branches continue to operate curbside or drive-up window service to pick up materials that have been placed on hold, but customers can also retrieve them inside the branch.

* Returns: Items must be returned to an indoor or outdoor book drop. They will be quarantined for 72 hours before being checked back in; however, no fines will accrue from this additional time.

“The past several months have been very challenging, but our goal throughout this time has been to balance safety with customer service",” said Steven V. Potter, MCPL Director and CEO. “We’ve implemented a number of new protocols that have allowed us to take this next step forward, including altering our staff schedules to reduce risk of branch closures, and we’re very pleased that these measures have been successful. We continue to look for innovative ways we can serve our community in a safe manner.”

Customers are still asked to limit their visits inside MCPL locations to 90 minutes or less to promote lower building occupancy rates for social distancing purposes.

Public computers can be used for 60 minutes a day and are spaced to comply with social distancing recommendations. Wi-Fi continues to be available outside the Library’s branches 24/7. In addition to maintaining social distance, customers are asked to wear masks inside the branches throughout their entire visit.

Services that are still not available include:

* In-person Library events (Virtual events are available on MCPL’s social media pages; Dial-A-Story, a phone-based storytime, is available at 816.701.6904)

* Meeting room usage

* Gathering in large groups

* Using children’s computers

MCPL staff continue to regularly clean high-touch surfaces throughout the day, and Library staff and visitors are required to wear masks at all times. More information about the Library’s available services can be found at mymcpl.org/COVID

KPGZ News – Brian Watts contributed to this story